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诚聘柏斯托动物营养


诚聘职位

Position



客服专员Customer Service Officer

职位:客服专员

部门:大中华区CSO&TA团队

直接上级:大中华区CSO&TA经理

办公地点:上海市黄浦区


Position: Customer  Service Officer

Department: Greater China CSO&TA Team

Immediate Superior: Greater China CSO&TA Manager

Location: Huangpu district, Shanghai


职位描述 Job Describtion

严格遵循柏斯托政策和SOP,以及有关法律、法规,确保日常运作中无不合规问题。

订单处理

负责从接受新订单到单据处理的整个订单流程。包括但不限于:及时准确地录入订单,检查库存情况,检查信用状况,运输安排和跟踪,单据处理等。

每日审核未完成订单,及时更新订单状态和日期。与计划员、销售、物流及其他相关部门紧密配合,确保客户订单的及时完成。

处理客户投诉,在系统中发起内部或客户投诉,并密切跟踪,及时处理投诉。

定期检查客户资料,确保客户数据在ERP系统中准确保存。

协调包括业务、财务、物流运营、技术、计划员等在内的各部门,以正确的方式处理客户咨询和需求。

致力于与客服相关的项目和改进计划,如SAP、Salesforce等。

为数据共享和审核进行文件归档,包括订单批准,订单确认,发货文件等。

为团队内其他客户服务人员提供支持,并能灵活地满足区域需求。

客户和销售支持

与客户、销售经理、物流以及内部其他部门有效沟通并建立良好的关系,以满足客户需求。

与销售团队一起拜访重要客户,了解客户需求,建立良好的客户关系。

在日常运作中为提高工作效率、客户满意度和控制成本提供意见。

职责

负责客户订单处理的整个流程,与内部人员沟通,确保客户满意以支持商务目标。

根据公司信用政策操作客户订单。


Strictly adhere Perstorp policy and SOP, as well as related laws and regulations, ensure no compliance issue in daily operation.

Order handling

Be responsible for whole order process from receiving new order approval till invoicing. Include but not limited to: enter order in a timely and accurate manner, check stock availability, check credit status, transport arrangement and tracking, billing, etc.

Daily review open orders, timely update order status and dates. Close coordinate with planner, sales, TA and other related functions to ensure timely customer order fulfillment.

Handle customer complaint, initiate internal deviation or customer complaint in system, and closely follow up with related stakeholders to close complaint in time.

Regular review customer profile and ensure customer master data is maintained in ERP system accurately.

Perform as a focal point to coordinate with cross functions including Commercial, Finance, Logistic Operation, TSS, Planner and etc. to handle customer inquiry and needs in proper ways.

Devote on customer service related projects and improvements, e.g. SAP launch, Salesforce, etc.

Document filing for data sharing and audit checking, including order approval, order confirmation, shipping documents, etc.

Provide back up for other Customer Service Officers within the team and have flexibility to cover regional needs.

Customer and sales support

Communicate effectively and build strong relationships with Customers, Sales Managers, TA and all other internal functions to meet customer needs.

Visit key customers together with sales team, well understand customers’ needs and build good relationships.

Contribute ideas to improve working efficiency, customer satisfaction and control cost in daily operation.

Responsibility

Be responsible for whole ordering process of customer orders and requirements, interfacing with internal parties and ensuring customer satisfaction in support of business objectives.

Release customer orders according to Perstorp Credit Policy.

任职要求

Qualification

大专或以上学历

3年以上客服、国内运输、商务单证、国际贸易实务等方面的工作经验

了解农业/动物营养/饲料行业

熟悉DA/DP付款流程

良好的沟通能力,团队合作精神和积极的工作态度

良好的英语口语和书写能力

能达成有价值的结果

拥有处理冲突的能力

以客户为中心

积极主动

自我要求

SAP销售和分销模块知识,熟练使用Word, Excel, PPT等office办公工具


College graduate or above

A min. 3 years of experience in customer service, domestic transportation, commercial documents, international trading practice, etc.

Knowledge & understanding of Agricultural/Animal Nutrition/feed industry

Familiar with the process for DA/DP payment term

Good communication skill, teamwork spirit and positive working attitude

Good English in oral and written

Achieving valuable results

Ability to handle conflicts

Customer focus

Initiative

Self-development orientation

SAP Sales & Distribution module knowledge is necessary, good skills in Microsoft office tools, including Word, Excel, PPT, etc.

工作地点

Location

上海市淮海中路381号中环广场1501


RM 1501-17, Shanghai Central Plaza, 381 Huai Hai Zhong Road, Shanghai

联系方式

Contact Us

有意者请发送至以下邮箱

Please send your resume to


villy.wang@perstorp.com

公司简介

About Us


关于柏斯托动物营养 About Perstorp Animal Nutrition

柏斯托动物营养从事系列高效农业添加剂开发已近60年。作为丙酸、甲酸、丁酸、戊酸等关键原料的生产商,我们专注于为肠道健康和饲料防霉保鲜提供有机酸解决方案,并以率先为您提供新一代有机酸产品而自豪。柏斯托动物营养拥有一支专业的农业专家团队,致力于提供最佳的解决方案和服务。


Perstorp has been involved with developing a range of highly effective additives for the agricultural industry for nearly 60 years. As a producer of key raw materials such as propionic, formic, butyric and valeric acid, we focus our efforts on organic acid-based solutions for gut health and preservation and take pride in being the first to provide you with the next generation of acid-based products. Perstorp Animal Nutrition consists of a dedicated team of agricultural specialists within Perstorp that are committed to delivering optimal solutions and service.


关于柏斯托 About Perstorp

柏斯托以改善人们日常生活为理念——致力于让全世界人们享受更安全、更便捷、更环保的生活。作为一家世界领先的特种化学品公司,我们的创新为人们的日常用品以及生活提供了无限可能注入精髓。从汽车、手机到风电塔架再到当地奶牛场,柏斯托无处不在。简而言之,我们以可持续发展为宗旨,为人们带来尽善尽美的产品。

柏斯托于1881年创立于瑞典,拥有超过139年的历史,始终专注于创新,全面涵盖有机化学、工艺技术和应用开发领域。柏斯托拥有约1,350名员工,生产基地遍布亚洲、欧洲和北美等地。2019年度营业额超过116亿瑞典克朗。


Perstorp believes in improving everyday life – making it safer, more convenient and more environmentally sound for billions of people all over the world. As a world leading specialty chemicals company, our innovations provide essential properties for products used every day and everywhere. You’ll find us all the way from your car and mobile phone to towering wind turbines and the local dairy farm. Simply put, we work to make good products even better, with a clear sustainability agenda.

Founded in Sweden in 1881, Perstorp’s focused innovation builds on more than 139 years of experience, representing a complete chain of solutions in organic chemistry, process technology and application development. Perstorp has approximately 1,350 employees and manufacturing units in Asia, Europe and North America. Sales in 2019 amounted to 11.6 billion SEK.

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